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Service Level Agreement For Financial Services

While service levels, service credits, and termination rights are the primary provisions of a service level agreement, an SLA may have other issues, depending on the structure of the overall agreement, such as. B the linkages between multiple financial and non-financial teams to own and manage CIHI-related aspects of year-end financial statements, to ensure that all issues are adequately resolved and, ultimately, standards of timeliness and data integrity. Often, the SLA includes a change control procedure that establishes a mechanism for agreeing and recording changes to the agreement or services to be provided. In an agreement of any length or complexity, it is inevitable that changes will be made to the services (which affects the level of service) and that an agreed and properly implemented change control procedure is essential. . . .